Esn on Back of Phone Does Not Match Box

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S/N on package does not match to the one stated in "Status" menu

• Thread starter Fatherboard
• Start date Jun 17, 2013

• #1

Just got my N4, and noted that the serial number on the package is way different than the one shown in "Status" menu.
No problems with the IMEI, though.

Is this ok?

• #2

Just got my N4, and noted that the serial number on the package is way different than the one shown in "Status" menu.
No problems with the IMEI, though.

Is this ok?

If you are worried send it back or honestly if purchased from Google they should be the ones you ask not anyone here. although the IMEI is whats used to identify your phone on networks.

• #3

Well, If that's the situation with all of Nexus 4 owners here, then I have nothing to worry about. The question is - how many kept the box.

• #4

Just got my N4, and noted that the serial number on the package is way different than the one shown in "Status" menu.
No problems with the IMEI, though.

Is this ok?

yes it's normal, i got the same thing.

• #5

Thanks a bunch.

• #6

Out of Curiosity

Since you just received this Nexus and the SN does not match but the IMEI does, would you mind trying something to test a theory I have?

First off, check your hardware version by powering off the unit then powering it back on while holding the volume down button. When it boots you should be in recovery.

Check toward the bottom and see what hardware version you have, is it rev_11?

Next, could you try using your Google Wallet app? I am guessing you will see an error which states: "Device Not Ready" and goes on to state the device is not fully initialized.

My theory is that the mismatched data is also causing some issues with Google Wallet since Google enters these devices into their database with matching SN and IMEI by scanning the box. Since the two don't match it fails to initialize. The only way to fix is to contact Google Wallet Support and they will have you send a bug report. After about 1-2 weeks they will fix the issue in the database and the app will start working once you clear the app data.

I hope you are willing to test, thanks!

• #7

Normal. The serial #'s are different. I kept the box. In fact I either keep the box or use a utility knife to cut out all important information on every piece of computer or other electronics equipment that I buy and store it in a filing cabinet. Various information on the labels has saved me grief multiple times (honoring a warranty, downloading proper software that is hardware version dependent, ordering a second identical item, looking for the correct manual, ordering the correct replacement parts, supplying information to tech support, etc.).

• #8

So Wallet does work for you? What hardware version do you have? Trying to diagnose an issue I am having.

• #9

Well, If that's the situation with all of Nexus 4 owners here, then I have nothing to worry about. The question is - how many kept the box.

Outside of a TV or printer, I still have the boxes to all my electronics that are still under warranty (I usually keep them for up to a year past warranty in case I wish to sell it online, much easier to sell when you have the original box and materials).

• #10

Same here. The one on the box starts with the normal format 303K, then in the phone its totally different like 04xxxxxxxxxx.... Does anyone have it where both serials match?

• #11

Well on the box there's a lot of different numbers. Not only S/N (which mine starts with 304K on the box), as well as SSN (Which is something like 89012....), with a Mfr Date of 04/27/2013.

---------- Post added at 10:22 PM ---------- Previous post was at 09:54 PM ----------

Far as serial number goes, even on the bootloader screen it's listed as something like 04d6e... which isn't the same as on the box, though looking at how the S/N on the phone itself looks, I would say it's an MD5 hash of sort of the SN on the box. Though running the box's SN thru md5sum doesn't yield the same result, so probably something else.

• #12

So Wallet does work for you? What hardware version do you have? Trying to diagnose an issue I am having.

I don't use Wallet.

• #13

I was hoping the thread creator could check on that. I provided some instructions if they were willing to test it.

Thanks.

• #14

Check toward the bottom and see what hardware version you have, is it rev_11?

My device is from March 2013 (303K), and the HW rev is indeed 11. However, Wallet is not yet available in my country, so it won't show in Google Play.

• #15

I believe the serial number reported in the Status screen of About phone is the Android serial number/ID, not the manufacturing serial number.

• #16

I believe the serial number reported in the Status screen of About phone is the Android serial number/ID, not the manufacturing serial number.

yeah you can check S/N by dialing *#06#

Similar threads

Esn on Back of Phone Does Not Match Box

Source: https://forum.xda-developers.com/t/s-n-on-package-does-not-match-to-the-one-stated-in-status-menu.2327636/

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